Shipping & Returns

Shipping and Delivery

For C.O.D. Orders, simply contact our office to place your order. Standard shipping will take 7-10 days. FedEx Ground and Express delivery is available for many products. All orders considered standard freight or ground. Shipping in lower 48 states only, unless arrangements are made by contacting our order line for directly placing your order. Please Note: Shipping to a P.O. Box or APO/FPO address will incur an additional $5.00 plus any other USPS surcharges. If you want your package shipped to a P.O. Box or APO/FPO address, please email us prior to your purchase.

Product Returns

If you are unhappy with your purchase you may return it to us in its original, new and unused condition within 30 days of purchase. Full manufacturer's original contents and packaging must be included. We will give you a full refund for the purchase price (less any shipping fees and/or promotional discounts) as a refund onto the credit card that was used to pay for the original purchase.
 
Customers must obtain a Return Merchandise Authorization number (RMA) before attempting to return any merchandise. Certain Manufacturers insist on defective or damaged merchandise being returned directly to them, so you need to check with us first before requesting a defective RMA. We will accept a return within 30 days of order receipt.  We do not cover return shipping unless there is a shipping or packing error on our part.
 
REFUSED PACKAGES / RETURNED TO SENDER:
 
If a packaged is refused or sent back to us you are responsible for the outbound and return shipping costs plus any carrier fees they may charge for the return.  We will not charge a restock fee.  If we are required to send back out you will be charged again for shipping.  If the issue is our fault (address error, etc.) we will pay all costs to make the order right and get it to you in a timely fashion.
 
RIGHT TO VOID or CANCEL ORDER:
 
At our own discretion, based on fraud detection solutions, we may choose to cancel/refund your order if we cannot verify your ship to address or believe the order to be fraud.  We typically will call and/or exhaust all verification methods before this happens.  To help prevent this, please try and ship to the same bill to/ship to address or add a note to the comments (when you place the order) explaining the ship to address situation.
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